Wirral Evolutions

Enriching Lives of People with Disabilities & Maximising Potential #OneLifeLetsLiveIt

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Privacy Policy

Introduction – Who WE Are

Wirral Evolutions Ltd is a person-centred service for adults with disabilities, with locations across the Wirral. #OneLifeLetsLiveIt

WE work to enrich the lives and opportunities for people with disabilities through maximising their personal potential. Our Mission is to work together to inspire lives, remove barriers and widen horizons for the people we support while: 

  • Enriching Lives
  • Improving Wellbeing
  • Developing Individuals

Wirral Evolutions Ltd is a Local Authority Trading Company which means that we are a registered company (company no: 09589553) which reports to the Local Authority (Wirral Borough Council) as our shareholder.

Our Board ensures that corporate governance is adhered to and that there are practices and process in place which balance the needs of the people we support, the business and our shareholder.

Who To Contact

You can contact us regarding any query or complaint relating to this notice or information we hold about you.

Wirral Evolutions Ltd

Corporate Services

The Grange

Grove Road

Wallasey

CH45 0JA

T: 0151 637 2030

E: admin@wirralevolutions.org

Principles of This Notice

Wirral Evolutions Ltd is committed to respecting your privacy.

This notice explains how we use personal information we collect and how we comply with Data Protection law and what your rights are.

This notice applies to:

  • people we support and their representatives
  • our workforce[1]
  • people who have requested to receive updates regarding the company
  • individual clients or an employee of a corporate client who work in partnership with Wirral Evolutions

All references to ‘we’, ‘our’ or ‘us’ in this privacy notice are to Wirral Evolutions Ltd.

[1] ‘workforce refers to both paid and unpaid workers

What Information We Collect

We will only hold information that is necessary for a specific purpose, which will be provided at the time the information is collected.

Special Categories of Personal Information

GDPR outlines ‘special categories’ of more sensitive personal information as:

  • Race and ethnic origin
  • Religious or philosophical beliefs
  • Political opinions
  • Trade union memberships
  • Biometric data used to identify an individual
  • Genetic data
  • Health data
  • Data related to sexual preferences, sex life, and/or sexual orientation

We do not collect all of the above categories, but in relation to special categories we do process, this is done on the basis that:

  • It is necessary on a lawful basis or for reasons of substantial public interest
  • It is necessary as part of legal claims
  • It is necessary as part of employment, social security and social protection law
  • It is based on your explicit consent

We can also collect criminal records history on the basis of legal obligations or based on your explicit consent.

How We Collect Information & Why

You have the right to be informed about how we collect and use your personal information. When we collect information from you, we will provide you with privacy information.

There are two main ways we collect information from you:

Directly

Most of the personal information we process is provided to us directly from you.

When we collect information from you, we will always advise you of the purpose for collecting this information.

We will not collect more information than we need from you, and we will not collect information when there is not a specified reason for doing so.

Indirectly

From time to time we may also receive personal information indirectly. Indirect information comes from either a third-party organisation or information which is publicly available. We will only do this if it is completely necessary under GDPR.

How We Use Information

We use the information that you have given us in order to maximise services for people we support and to communicate with our stakeholders. 

We may share this information with our partners (e.g. social services, safeguarding) where it is in the best interests of the people we support. We will never share information with third parties for marketing purposes. We will never sell your information to third parties.

When we collect information from you, we will advise the purpose of collecting the information and how we intend to use it.

How We Store Your Information

Your information is securely stored at our locations and/or electronically on our staff network. Any information stored is only accessible by the relevant members of our workforce.

Any information that is no longer needed is disposed of responsibly. We will only store information if it is required or relevant.  

Wirral Evolutions adopts Wirral Councils Retention Policy and Procedures. This includes the following:

  1. Staff records - Employee Personal files from the date of leaving, information is retained for 6 years
  2. Requests for leave – Date of request, information is retained for 12months if filed separately to their personnel file.
  3. Signing-in sheets – Retained for 6 years from the date of entry.
  4. Community trip forms – Retained for 6 years from the date of the form.
  5. Accident and incident forms – Retained for 6 years from the date of the accident or incident.
  6. People we support case files – Date of death / date ceased using service and retained for 8 years of this date.
  7. Records of medication administered (MAR) – Retained for 8 years from the date of administration.

Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at:

 

Wirral Evolutions Ltd

Corporate Services

The Grange

Grove Road

Wallasey

CH45 0JA

T: 0151 637 2030

E: admin@wirralevolutions.org

Third Party Organisations

Wirral Evolutions use third parties to support us in providing our services and to help provide, run and manage our IT systems. These include the following:

Sage

Role: Financial Accounting Software

Address: Sage (UK) Limited, Building 1, Exchange Quay, Salford Quays, Manchester, M5 3EA

SIGMA

Role: Website hosting and domain management

Address: Bankfield Enterprise Hub, 32 Bankfield Street, Liverpool, L20 8EJ

SurveyMonkey

Role: Online Survey Tool

Address: San Mateo, California, USA

Mailchimp by the Rocket Science Group

Role: Marketing Platform

Address: The Rocket Science Group LLC (doing business as) Mail Chimp, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA

Wirral Borough Council

Roles: Computer Server and storage, HR & Payroll function and support, Service provider portal

Address: PO Box 290, Wallasey, CH27 9FQ

Changes to Our Privacy Notice

We review and update this privacy notice from time to time. When changes occur, we will update the version number and date. When significant changes are made (such as changes to the law) we will notify you and seek your consent to apply changes that will affect you and your information.

How to Complain

If you feel that we have not addressed your concerns in a satisfactory manner you can raise a formal complaint with the Information Commissioner’s Office.

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 T: 0303 123 1113

 Details of how to do so can be found here https://ico.org.uk/make-a-complaint/